Support
Service Assurance
At Oxobox, our Quality Service is centered around providing an exceptional customer experience. We prioritize understanding the unique needs of each client and tailor our solutions accordingly. Our team is dedicated to ensuring that every interaction is seamless, responsive, and focused on delivering value.
Service Tiers
Through continuous support, transparency, and a commitment to excellence, we strive to build lasting relationships with our clients. Whether through proactive communication or swift issue resolution, our Quality Service is designed to exceed expectations, ensuring that our clients feel confident and satisfied every step of the way.
Commercial FAQs
Oxobox offers both SaaS (subscription-based) and perpetual license models, providing flexibility to clients depending on their budget preferences—either OpEx or CapEx.
The SaaS model provides access to Oxobox through a recurring subscription, including all updates and support services. The perpetual license allows clients to make a one-time investment, with optional annual support and updates.
Yes, we offer a limited-time free trial for you to explore our platform and its functionalities. Contact our sales team to set up your trial.
Oxobox stands out with deep expertise in handling complex Enterprise tasks, from project management to legal and financial workflows. Additionally, we are a Full Fulfillment Partner for four of the five largest OTT platforms worldwide, providing a proven track record of reliability.
Absolutely. Oxobox is a highly customizable platform, and we offer a base product with options to add more power for data handling or advanced features for planning and operations, depending on your specific requirements.
Oxobox provides an end-to-end media supply chain solution, covering project management, video quality control, metadata, subtitling, and delivery. Our automated workflows and AI-enhanced tools ensure the efficiency and speed of your media operations.
Our platform caters to a wide range of businesses, from small production companies and broadcasters to large-scale media enterprises. Whether you're an entrepreneur or a company needing advanced media asset management, Oxobox can scale to meet your needs.
We offer onboarding assistance and migration services to ensure a smooth transition from your existing system to Oxobox. Our team will work closely with you to understand your current workflows and integrate them seamlessly.
We offer flexible payment terms based on your chosen model. For SaaS subscriptions, you can opt for monthly or annual billing, while perpetual licenses require a one-time payment with optional support packages.
Technical FAQs
Oxobox is a cloud-based platform accessible via web browsers like Chrome, Firefox, or Safari. No special hardware is required for the cloud version, but a stable internet connection is essential for optimal performance. Additionally, we offer an on-premises version that can be installed on Linux servers. For more information on the system requirements for this version, please refer to this link on our site.
Yes, Oxobox is designed to integrate seamlessly with legacy systems and third-party services, including AI-based solutions. We provide a robust API to facilitate data exchange and workflow automation.
Data security is one of our top priorities. Oxobox uses industry-standard encryption for data at rest and in transit, and we comply with strict security protocols to ensure the integrity of your media assets.
Oxobox stands out with deep expertise in handling complex Enterprise tasks, from project management to legal and financial workflows. Additionally, we are a Full Fulfillment Partner for four of the five largest OTT platforms worldwide, providing a proven track record of reliability.
Oxobox includes advanced tools for transcoding media into various formats as needed, ensuring compatibility with different platforms and devices. We also provide MediaInfo analysis for quality control of video and audio files.
Yes, Oxobox provides a comprehensive interface with more than 2000 functions, including AI-powered capabilities that allow you to tailor your supply chain workflows. You can define custom rules and automate tasks for different project stages.
Oxobox allows for advanced metadata management, providing conversion tools to ensure compatibility across different platforms. Metadata is also used to trigger automated events, helping manage workflows efficiently.
PreQC (Pre Quality Control) is an essential step in Oxobox for initial technical checks. Media specialists identify potential errors, such as audio glitches, using an integrated workflow between Premiere and the Oxobox player. This integration provides a two-way sync of markers between the Premiere timeline and the Oxobox player, enabling efficient information exchange across different work environments and facilitating thorough quality reviews. When issues are flagged, automated notifications or resource allocation can be triggered as needed.
Oxobox offers robust version control features, allowing users to keep track of all changes made to media files. Each version is saved and can be accessed at any time, making it easy to review previous iterations or roll back to an earlier version.
Yes, Oxobox’s automation system can dynamically trigger events based on user-defined rules and metadata. For example, when a PreQC operator flags an issue, notifications can be automatically sent to relevant stakeholders, and necessary resources can be deployed accordingly.
Our platform utilizes secure, high-speed delivery protocols, capable of managing large file transfers with efficiency. The delivery process is integrated within the Oxobox supply chain, allowing seamless movement from ingestion to distribution.
We provide comprehensive support for all integrations, including access to technical documentation and a dedicated support team to assist with API usage, troubleshooting, and best practices for system integration.
Project management within Oxobox is enhanced through customizable dashboards that provide visibility into every stage of the supply chain. Automated task creation, role-based access, and real-time alerts make managing complex media projects efficient.
Oxobox includes advanced tools for transcoding media into various formats as needed, ensuring compatibility with different platforms and devices. We also provide MediaInfo analysis for quality control of video and audio files.
Oxobox’s interface allows for personalized views based on user profiles and roles, displaying only the most relevant information for each operator. This helps streamline the workflow and allows each team member to focus on the tasks at hand.
Yes, Oxobox integrates AI capabilities to enhance content analysis, automate workflows, and improve efficiency. AI tools help with tasks like quality control, metadata generation, and decision-making processes, adding value throughout the media supply chain.
Oxobox acts as a control layer over any storage topology, whether on-premises, cloud-based, or hybrid. It offers seamless integration, providing users with centralized management and control regardless of the underlying storage infrastructure.
Absolutely. Oxobox offers real-time monitoring of asset statuses with customizable alerts. Users can view granular details for each asset or a strategic overview for quick decision-making, ensuring efficient and timely management of all media projects.
Functionalities FAQs
Oxobox provides an end-to-end solution for managing digital assets and media supply chains, covering project management, quality control, metadata handling, subtitling, audio management, artwork, and delivery.
Oxobox provides tools for managing projects efficiently, from planning to execution, with task automation, real-time dashboards, and role-based views that help streamline complex workflows.
Oxobox includes advanced quality control tools for both video and audio, allowing operators to mark issues, generate reports, and automate quality checks through AI-enhanced analysis.
Oxobox offers robust metadata management capabilities, allowing users to edit, convert, and synchronize metadata across different platforms. Metadata is also used to trigger automated workflows within the supply chain.
Yes, Oxobox allows you to manage and integrate multiple subtitle tracks for different languages, ensuring they are correctly formatted and synchronized with the video content.
Absolutely. Oxobox enables real-time collaboration across teams, allowing users to add comments, share notes, and update workflows, ensuring smooth communication and a streamlined production process.
Oxobox provides tools to manage all types of visual assets, including artwork required for distribution packages. Users can organize, tag, and ensure artwork meets the specifications for platforms like Netflix and YouTube.
Oxobox supports secure high-speed delivery of media assets using industry-standard protocols. The platform can also manage endpoint configurations and ensure files are delivered to the correct locations with maximum efficiency.
Yes, Oxobox supports hybrid workflows that combine automated processes with manual approvals. This allows for human oversight where necessary while still benefiting from automation to optimize the rest of the process.
The Oxobox interface is highly customizable, allowing users to create role-based views that show the most relevant information for each task. You can adjust the layout, prioritize specific data, and configure the interface to best fit your workflow.
Yes, Oxobox has built-in transcoding tools to convert media into the desired formats, ensuring compatibility across different platforms and devices while maintaining quality standards.
Oxobox provides an “inbox” for incoming work orders and an “endpoint” for outgoing deliveries. The platform automates transfers and allows users to track assets through the entire supply chain process.
Project management within Oxobox is enhanced through customizable dashboards that provide visibility into every stage of the supply chain. Automated task creation, role-based access, and real-time alerts make managing complex media projects efficient.
Oxobox includes advanced tools for transcoding media into various formats as needed, ensuring compatibility with different platforms and devices. We also provide MediaInfo analysis for quality control of video and audio files.
Oxobox’s interface allows for personalized views based on user profiles and roles, displaying only the most relevant information for each operator. This helps streamline the workflow and allows each team member to focus on the tasks at hand.
Yes, Oxobox includes version control functionality, allowing users to manage multiple versions of media assets. You can easily track changes, revert to previous versions, and ensure that everyone on the team is working with the latest file.
Yes, Oxobox is also suitable for educational institutions, helping organize, store, and distribute content such as lectures, presentations, and e-learning materials. The platform enhances collaboration between educators and ensures that content is accessible on multiple channels.
Yes, Oxobox offers tools for managing live content, including real-time quality checks, metadata generation, and rapid content packaging for distribution, making it ideal for broadcasters and streaming services that require quick turnaround on live material.
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